Case Against Airtel: Consumer Court Filing

At Jitva Foundation, we believe in advocating for the rights of consumers and ensuring that they receive fair treatment from service providers. In line with this commitment, we recently filed a case against Airtel in the consumer court on behalf of a client who faced significant challenges with their services.

Background

Our client experienced ongoing issues with Airtel’s mobile and internet services, including frequent outages, slow internet speeds, and inadequate customer support. Despite numerous attempts to resolve these issues directly with Airtel, the responses were unsatisfactory, leaving our client frustrated and without the reliable service they were promised.

The Filing

Recognizing the impact of these service failures on our client’s daily life and business operations, Jitva Foundation took action. We filed a formal complaint with the consumer court, citing violations of consumer rights, including:

• Deficient Services: Airtel failed to provide the quality of service that was promised in their plans, which constitutes a breach of contract.
• Poor Customer Support: Our client faced challenges in reaching a satisfactory resolution through Airtel’s customer support channels, highlighting a lack of accountability and responsiveness.
• Mental Distress: The ongoing service disruptions and lack of communication caused significant inconvenience and stress for our client, impacting their daily activities.

Our Objectives

Through this legal action, our primary objectives are to:

1. Seek Compensation: We aim to secure compensation for our client for the inconvenience and losses incurred due to Airtel’s inadequate service.
2. Enhance Consumer Awareness: This case serves to highlight the importance of holding service providers accountable for their commitments, encouraging other consumers to assert their rights.
3. Promote Fair Practices: By pursuing this case, we hope to encourage Airtel and similar companies to improve their service standards and customer support, fostering a more consumer-friendly environment.

Conclusion

At Jitva Foundation, we are committed to standing up for consumer rights and ensuring that individuals are treated fairly by service providers. We will continue to advocate for our client throughout this legal process and remain dedicated to raising awareness about consumer issues in our community.