At Jitva Foundation, we prioritize safeguarding the rights of consumers, particularly in matters concerning digital transactions and cybersecurity. Recently, we filed a case in the consumer court on behalf of a client whose bank account was unjustly frozen due to a cyber complaint that had no substantial basis.

Background

Our client, an account holder at a prominent bank, faced an unexpected freeze on their bank account without prior notice. Upon investigation, it was revealed that the freeze was a result of a cyber complaint lodged by an unidentified source, alleging suspicious activities associated with the account. This action caused significant distress and inconvenience to our client, who was left unable to access their funds and manage essential financial transactions.

Filing the Case

In light of these developments, we initiated legal proceedings in the consumer court, emphasizing the following key points:

1. Unjustified Freeze: The freezing of the bank account without a valid reason or proper notification constitutes a violation of the client’s rights as a consumer.
2. Lack of Due Process: The bank failed to follow proper protocols before freezing the account, including notifying the account holder and providing an opportunity to clarify the allegations.
3. Mental Distress and Financial Hardship: The sudden freeze caused undue stress, hindered the client’s ability to conduct daily transactions, and resulted in financial repercussions.

Our Objectives

Through this legal action, we aim to achieve the following:

• Restoration of Account Access: We seek to ensure that our client’s bank account is unfrozen promptly, allowing them to regain access to their funds.
• Compensation for Damages: We aim to secure compensation for the mental distress and financial losses incurred due to the unjust freeze on their account.
• Accountability for Financial Institutions: This case will highlight the importance of due process and accountability in banking practices, ensuring that financial institutions handle complaints with care and transparency.

Conclusion

At Jitva Foundation, we are dedicated to advocating for consumer rights and addressing issues related to digital safety and banking practices. We will continue to support our client throughout the legal proceedings and strive to raise awareness about the importance of protecting consumer rights in the digital age.