At Jitva Foundation, we are committed to advocating for consumer rights, especially in the digital services sector. Recently, we filed a case against IntechDC and Mileweb on behalf of a client who experienced significant issues related to server hosting mis-selling and data insecurity.

Details of the Case

Our client, a small business owner, chose IntechDC and Mileweb for their server hosting needs based on the companies’ advertised features, including robust security measures and guaranteed uptime. However, upon utilizing their services, our client encountered the following issues:

1. Mis-Selling of Services: The features promised by IntechDC and Mileweb were either misrepresented or nonexistent. Our client was assured of high security and 99.9% uptime but faced frequent downtime and vulnerabilities that exposed their sensitive data.
2. Data Insecurity: Our client’s data was compromised due to inadequate security measures on the part of the hosting providers. This breach not only jeopardized their business operations but also put their customers’ personal information at risk.
3. Lack of Support and Resolution: When our client sought assistance regarding the downtime and data security issues, the response from both companies was minimal and unhelpful. Our client experienced significant delays in receiving support, which exacerbated the situation.

Legal Action Taken

In response to these grievances, we initiated legal proceedings against IntechDC and Mileweb, focusing on the following points:

• Consumer Protection Violations: We argued that the misrepresentation of services constituted a breach of consumer protection laws, as our client relied on the companies’ claims when making their purchasing decision.
• Negligence in Data Security: We highlighted the companies’ failure to implement adequate security measures, which led to a data breach and violated the obligation to safeguard customer information.
• Demand for Compensation: We are seeking compensation for our client for the losses incurred due to downtime, data insecurity, and the subsequent reputational damage to their business.

Objectives of the Case

Through this legal action, we aim to achieve the following:

• Restoration of Services: We want IntechDC and Mileweb to take responsibility for their services and ensure that our client’s hosting is secured and operational.
• Financial Compensation: We seek damages for the losses faced by our client due to the negligence and misrepresentation of services by the hosting companies.
• Accountability for Digital Service Providers: This case serves to highlight the importance of accountability and transparency in the hosting services industry, encouraging better practices for consumer protection.

Conclusion

At Jitva Foundation, we stand firm in our mission to protect consumer rights, especially in the rapidly evolving digital landscape. We will continue to support our client through the legal process and advocate for necessary changes in industry practices to safeguard consumers from mis-selling and data insecurity.